Shipping & Returns
Shipping
We currently ship to the United Kingdom and the United States.
Shipping to European Union countries is not yet available due to customs and import regulations — we hope to add more regions soon.
Most ready-to-ship items are dispatched within 1–2 business days.
Custom pieces (such as our personalized shield necklaces) are handmade to order and usually ship within 2–5 business days.
Which shipping services do you use?
- For UK deliveries: Royal Mail Tracked 24
- For US deliveries: UPS or another reliable, trackable courier
Will I have to pay customs fees or taxes?
- UK orders: No customs fees apply.
- US orders: Orders under $800 typically enter the country without customs charges, but we recommend checking with your local customs office if you’re unsure.
For more information please read our Shipping policy.
Returns
We hope you love your piece, but if something isn’t quite right:
- You may return your unworn, undamaged item within 14 days of delivery.
- Custom-made and personalized items (like initial shield necklaces) are not eligible for return unless faulty.
- To start a return, please email us at info@luft.studio with your order number.
Returns must be shipped back securely in their original packaging. Once we receive the item, your refund will be processed to the original payment method within 5–7 business days.
For more information please read our Return policy.